The Box
A Signature First Impression
Every order arrives in our ivory box, finished with a hand-tied green ribbon and the Araha peony emblem.
Send a Message
How may we assist?
For enquiries regarding orders, shipping and returns, account assistance, or our products, please complete the form below. Every message is read with care.
Client Services
We are here to assist you
Studio
London, United Kingdom
Visits by appointment only
Client Service Hours
Monday - Friday9:00 - 17:30 GMTSaturday10:00 - 14:00 GMTSunday & Bank HolidaysClosed
Internship Enquiries
Araha London - Pre-Order
Pre-Order
Reserve Before It Arrives
Selected Araha London pieces are available to pre-order before they arrive. Where available, Pre-Order will appear on the product page together with the estimated dispatch date. Simply place your order as usual and we'll reserve your piece for you.
contact@arahalondon.comHow It Works
Reserved, with care
Selected Araha London pieces are available to pre-order before they arrive. Where available, Pre-Order will appear on the product page together with the estimated dispatch date. Simply place your order as usual and we'll reserve your piece for you.
As soon as your item arrives with us, we'll carefully prepare and dispatch your order. You'll receive an email confirmation when it is on its way.
For help with a pre-order, please contact Araha London Customer Care at contact@arahalondon.com.
Pre-order pieces are available in limited quantities and availability cannot always be guaranteed once a collection arrives.
Delivery
What to Expect
Mixed Orders
If your order contains both pre-order and in-stock pieces, they may be dispatched separately so you don't have to wait for your available items.
Multiple Pre-Orders
If you pre-order several pieces with different expected arrival dates, we may send them together once all pieces are available.
Dispatch Dates
Estimated dispatch dates can occasionally change. Should there be a delay, we'll keep you informed by email.
When Will I Be Charged?
Securing your piece
Payment for your pre-order is taken at the time you place your order, securing your chosen piece from the incoming collection.
Can I Cancel My Pre-Order?
Changed your mind?
Pre-order cancellations are not possible once an order has been placed. Our usual returns policy will apply once your order has been received.
Araha London - Shipping & Returns
Shipping & Returns
Delivered with the same care
We ship to addresses across the United Kingdom and internationally, and stand behind every piece we send. Below you will find our delivery timelines, rates, and returns policy - should you have any further questions, our client services team is always pleased to assist.
contact@arahalondon.comShipping & Delivery
Delivery Information
Delivered with the same care
UK Delivery
Complimentary shipping within the United Kingdom. Delivery is expected within 2 weeks, excluding weekends and bank holidays.
International Delivery
Europe: £15 flat rate per order. USA and India: £30 flat rate per order. Exact timeframe depends on the destination country and how long customs processing takes.
Rest of World
Please contact us at contact@arahalondon.com for a shipping quote to destinations outside the regions listed above.
Preorder
All our products are currently available for preorder only. Once your order is placed, we will inform you once production is complete and your order is ready for dispatch. Approximate dates will be communicated to you as soon as possible.
Returns
Returns accepted within 7 days of receiving your order for unworn pieces with original packaging (UK only). Sale items cannot be returned. No returns or exchanges for Europe or Rest of World orders. See our full shipping and returns policy.
Please Note
Important Information
Production Times
Many Araha London pieces are produced in limited runs and finished to order. We do not compromise on quality to expedite an order.
Customs & Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the laws of the destination country. These charges are the responsibility of the recipient.
P.O. Box Addresses
Regrettably, we are unable to ship to P.O. box addresses. Please provide a full physical street address to ensure safe delivery.
Order Tracking
You will receive tracking information by email upon dispatch. Please contact us at contact@arahalondon.com with any concerns.
Returns & Refunds
Returns Policy
Your satisfaction is our commitment
United Kingdom Returns
Returns within the United Kingdom are accepted within 7 days of receiving your order. Items must be returned in their original, unworn condition with all packaging intact. The customer is responsible for the cost of return shipping. It is also the customer's responsibility to send the package back via tracked delivery to ensure safe receipt. Please retain your proof of postage and tracking number until your refund has been processed, as we are unable to issue a refund for items lost in transit without this information. We will issue a full refund within seven days of receiving the item.
International Orders
All international orders are final sale and are not eligible for return or exchange. We encourage you to contact our team before placing an international order with any questions.
Customs & Duties
International shipments may be subject to customs duties, taxes, or import fees imposed by the laws of the destination country. These charges are the responsibility of the customer.
How to Return
We will guide you through
To initiate a return, please complete this form or contact us at contact@arahalondon.com with your order number. We will respond promptly and guide you through each step.
Questions
Frequently Asked
How long does UK delivery take?
UK delivery is complimentary and is expected within two weeks, excluding weekends and bank holidays. As our pieces are currently pre-order, this applies once your piece is ready for dispatch, and we will email you tracking details when it is on its way.
How long does European delivery take?
European delivery is a flat £15 per order. Delivery times depend on the destination country and customs processing. You will receive a tracking number by email.
How much is delivery to the USA, India and the rest of the world?
Delivery to the USA and India is a flat £30 per order, with timing dependent on the destination and customs processing. For all other destinations, please write to us at contact@arahalondon.com for a shipping quote.
Do I pay import duty on international orders?
Import duties, taxes and clearance fees are the responsibility of the receiver and are set by the destination country. We are unable to estimate these in advance.
Can I return a piece if I change my mind?
UK customers may return unworn pieces in their original packaging within seven days of receiving the order. Please use the returns form or write to us to start your return. Return postage is paid by the customer and should be sent by tracked delivery; we issue a full refund within seven days of receiving the piece. Sale pieces cannot be returned.
Can I return an international order?
International orders are final sale and cannot be returned or exchanged, so we warmly encourage you to write to us before ordering with any questions about colour, size or fabric. If your piece has arrived damaged or you have received an incorrect item, please write to us at contact@arahalondon.com within seven days and we will resolve it.
What if my piece arrives damaged?
Please write to us at contact@arahalondon.com within seven days with your order number and clear photographs of the damage. We will replace or refund the piece as appropriate.
When will pre-order pieces ship?
The estimated dispatch date for each pre-order piece is shown on its product page. Dispatch dates can occasionally change, and if there is a delay we will let you know by email. If you order several pieces with different dates, we may send them together once all are ready.
Do you deliver to P.O. boxes?
We are unable to ship to P.O. box addresses. Please provide a full physical street address to ensure safe delivery.
Araha London - The Araha Unboxing
Gifting
The Araha Unboxing
At Araha London, presentation is part of the experience. Each scarf is carefully folded and presented in our signature packaging - reflecting the artistry, elegance and quiet luxury of the piece within.
contact@arahalondon.comInside the Box
The Scarf
Folded with Care
Each piece is carefully folded by hand and nestled within the box, ready to be discovered.
The Note
A Personal Welcome
A welcome card from our founders, Hetal and Julie, accompanies every piece - a warm and personal touch.
Questions
Frequently Asked
Do you offer gift wrapping?
Every order arrives in our signature ivory box, finished with a hand-tied green ribbon and the Araha peony emblem, at no additional cost. Your piece is folded by hand and nestled inside, ready to be discovered.
Is a card included?
Every piece is accompanied by a welcome note from our founders, Hetal and Julie.
Can I have the gift sent directly to the recipient?
Yes. Enter the recipient's address as the shipping address. Prices are not printed on the packing slip.
What is the best piece to gift someone new to Araha?
Our 90cm silk scarves are a lovely introduction to Araha, and work across many styles of wardrobe. If you would like a personal recommendation, write to us with a little about the recipient.
Can I arrange corporate or bulk gifting?
Yes. Please write to us at contact@arahalondon.com for corporate and bulk gifting enquiries. We can offer bespoke packaging, custom notes and volume pricing.
Araha London - Collaborations
Collaborations
Creating something together
Araha London welcomes conversations with like-minded creatives, brands, and organisations who share our commitment to craft, considered design, and authentic storytelling. We approach every collaboration as we approach every piece - with intention, care, and the highest standards of artistry.
contact@arahalondon.comHow We Collaborate
Creative Partnerships
Artists & Designers
We welcome creative collaborations with artists, illustrators, and designers whose vision aligns with the Araha London aesthetic - bringing new perspectives to the art of the scarf.
Brand Partnerships
Brands & Organisations
From co-branded collections to exclusive limited editions, we work with brands and organisations whose values mirror our own - producing pieces of lasting meaning and distinction.
Events & Activations
Experiences & Community
Araha London is rooted in community and connection. We partner with events, cultural institutions, and gatherings that celebrate craft, creativity, and the women who carry them forward.
Museums & Institutions
Archives & Exhibitions
We are delighted to partner with museums and cultural institutions on archive-inspired capsule collections, exhibition collaborations, and licensed collections drawn from their collections.
Collaboration Enquiries
Tell us about your idea
We review every collaboration proposal personally. If you believe there is a meaningful conversation to be had, we would be delighted to hear from you. Please share as much detail as you can - the nature of your project, your vision, and why you feel Araha London would be the right partner.
Collaboration Enquiries
Response Time
We respond to all collaboration enquiries within five working days.
Submit a Proposal
Tell us about your project
Araha London - Care Guide
Care Instructions
Preserving your Araha London piece
At Araha London, each piece is crafted with exceptional care - designed to be cherished and worn for years to come. Thoughtful care will preserve the elegance, softness, and colour of your scarf for a lifetime. The following guidance has been developed to help you do exactly that.
Ask our team for adviceCare Instructions
Washing
Scarves & Shawls
Dry Clean Only
All Araha London silk, wool, and blended scarves should be dry-cleaned only. This is the surest means of preserving the natural texture, drape, and vibrancy of each piece. We do not recommend hand or machine washing, as this may alter the character of the fibres and the integrity of the print.
Storage
Storage
Store with Consideration
When not in use, store your scarf folded within its Araha London linen pouch, away from direct sunlight and moisture. The pouch's natural linen protects the fabric from dust while allowing it to breathe - preserving its softness and form between wearings.
Protect
Protecting the Fabric
Away from Cosmetics
We recommend keeping your scarf away from perfume, hair products, and cosmetics. The delicate natural fibres and vegetable dyes used in our prints are sensitive to chemical agents, which may cause fading or discolouration over time.
Longevity
Longevity
A Piece for a Lifetime
By caring for your Araha London piece with the attention it deserves, you help ensure its beauty endures - season after season, year after year. We believe longevity is the most responsible form of luxury, and great care is how it begins.
Questions
Frequently Asked
Can I wash my Araha scarf at home?
No. All Araha silk, wool and blended pieces are dry clean only. Home washing can shrink the fibres, fade the print, and disturb the hand-rolled edge. Please take your piece to a reputable dry cleaner familiar with fine silks and wools.
How often should my scarf be cleaned?
As little as possible. Air the scarf after wear rather than cleaning it and only send to the dry cleaner when it is genuinely soiled. Overcleaning shortens the life of the fibres.
How do I store a silk scarf?
Store your scarf folded in its Araha linen pouch, away from direct sunlight and moisture. The natural linen protects it from dust while letting the silk breathe. Avoid hanging silk scarves as gravity can distort the shape over time.
How do I store a cashmere or wool piece?
Fold and store in its linen pouch with an anti-moth sachet nearby. Avoid hanging heavier wool pieces. Air the piece before returning to storage after wear.
What if my scarf gets caught on something?
Small pulls in silk can often be gently coaxed back into the weave using a fine needle from behind the fabric. Do not cut a pulled thread. If in doubt, write to us and we will advise.
Can perfume damage my scarf?
Yes. Perfume, hairspray, sun cream and moisturiser can all mark silk, and the natural fibres and vegetable dyes in our prints are sensitive to chemical agents. Apply these before dressing and allow them to dry fully before tying your scarf.
What should I do if my scarf is stained?
Do not attempt to remove stains at home. Blot gently with a dry cloth if wet, then take the piece to a specialist silk dry cleaner as soon as possible. The sooner it is treated, the better the outcome.
Will the colours fade over time?
Cared for as recommended, our prints hold their colour beautifully for many years. The main causes of fade are direct sunlight, friction, and improper cleaning. Rotate wear and store carefully to preserve depth of colour.
Araha London - Press Office
Press & Media
Press Office
Araha London welcomes enquiries from the press and media. For editorial features, interview requests, sample loans, or brand collaborations, please reach out to our press office directly. We respond to all accredited press enquiries within two working days.
contact@arahalondon.comPress Contact
Reach our team
Press & Editorial
Response Time
Within 2 working days for all accredited press
Social Media
Facebook · @arahalondon on Instagram
Brand Story
Created Through Twenty Years of Friendship
Araha London is an independent British luxury house, founded by two friends whose shared love of craft, colour, and considered living gave rise to something quietly remarkable. Hand block-printed in the oldest tradition. Designed in Britain. Finished by artisan hands.
Read our storyPress Enquiry